Shipping policy

Shipping Policy

Shipping Overview

We ship worldwide.

Germany: Free shipping
European Union & International: Shipping costs are calculated at checkout based on DHL rates

Processing Time

Orders are processed within 1–3 business days after purchase.

Please note that orders are not shipped on weekends or public holidays.

Delivery Times

Estimated delivery times:

Germany: 1–3 business days
European Union: Varies depending on destination (typically 3–10 business days)
International: Varies depending on destination (typically 5–15 business days)

Please note that delivery times are estimates and may vary due to external factors such as customs, carrier delays, or high demand.

Pre-Orders

Some products may be offered as pre-order items.

If your order includes a pre-order product, shipping will take place once the item becomes available.

Estimated shipping timelines for pre-order items are clearly stated on the product page.

Shipping Carrier

All orders are shipped with DHL.

Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to track your shipment at any time.

Customs, Duties & Taxes

For international orders outside Germany, customs duties, import taxes, or additional charges may apply.

These costs are the responsibility of the customer and are not included in the product price or shipping costs.

Shipping Responsibility

Once your order has been handed over to the shipping carrier (DHL), responsibility is transferred to the carrier.

We are not liable for delays, lost shipments, or damages caused by the shipping provider. However, we will always support you in resolving any issues.

Delays

While we aim to deliver within the estimated timeframes, delays may occur due to factors beyond our control, including:

High order volume
Customs processing
Carrier issues

We appreciate your patience and understanding.

If you have any questions, feel free to contact us at:
h-town@originalkopypoorarzhangy.com